This qualification reflects the role of entry level employees working across the entire financial services industry who perform duties relating to administrative, clerical and customer service roles in banking, credit management, insurance and retail financial services. Individuals at this level apply skills and knowledge to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.
This Certificate consists of 12 units ie: 1 core (in bold) plus 11 electives. All units must be successfully completed to obtain a qualification.
| FNSINC311 | Work together in the financial services industry |
| BSBOPS304 | Deliver and monitor a service to customers |
| BSBPEF301 | Organise personal work priorities and development |
| BSBTEC301 | Design and produce business documents |
| BSBTEC302 | Design and produce spreadsheets |
| BSBWRT311 | Write simple documents |
| FNSACC323 | Perform financial calculations |
| BSBWHS211 | Contribute to the health and safety of self and others |
| BSBPEF302 | Develop self-awareness |
| BSBTWK301 | Use inclusive work practices |
| BSBXCM301 | Engage in workplace communication |
| BSBINS302 | Organise workplace information |
Some elective units may be varied to suit the job role or professional development plans. If you need to discuss these options, please contact our office or send an enquiry via the contact us page
(Entry Requirements)
There are no prerequisites for individual units of competency
All courses offered by ABS are delivered in a flexible format to meet student needs usually as a traineeship (if available) or in a similar format with either face to face tuition and mentoring support. Some programs have class based training schedule to assist students with more comprehensive subjects and assessments.
The certificate assessments are competency based and conducted open book comprising both theoretical and practical exercises. Students will be expected to attend all classes (if workshop based) and complete all tasks and activities during the course. There are also activities to be completed outside of the workshops. These activities are aimed at allowing the learners to apply the course content in their own workplace environment.
For more detail please make an enquiry.
The benefits of learning with ABS are:
Course fees, charges and payment terms are detailed on our Fees & Charges page in Student Information which can be viewed here.
RPL is available for each unit of competency based on relevant workplace experience, formal training and/or other expertise. To apply for RPL please discuss with ABS administration or your trainer/assessor. For (RPL) you will be required to submit a portfolio of evidence within 12 months of the enrollment date.
Please contact our office on (08) 9355 5400 to ask for the information booklet about this process and to confirm fee options.
