BSB20120 Certificate II in Workplace Skills*

This qualification will prepare individuals for an entry level position in business administration with training in customer service, communication, computer skills, spreadsheet creation, business record-keeping and WH&S / OH&S.

It will enable individuals to enter the workplace in a administrative tole within a broad range of industries, or, advance current career standing opportunities.


This Certificate consists of 10 units ie: 5 core (in bold) plus 5 elective. All units must be successfully completed to obtain a qualification.

BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBSUS211 Participate in sustainable work practices
BSBPEF202 Plan and apply time management
BSBWHS211 Contribute to the health and safety of self and others
BSBCRT201 Develop and apply thinking and problem-solving skills
BSBPEF201 Support personal wellbeing in the workplace
BSBTEC201 Use business software applications
BSBTWK201 Working effectively with others
BSBPEF302 Develop self-awareness

Some elective units may be varied to suit the job role or professional development plans. If you need to discuss these options, please contact our office or send an enquiry via the contact us page

(Entry Requirements)
There are no prerequisites for individual units of competency

All courses offered by ABS are delivered in a flexible format to meet student needs usually as a traineeship (if available) or in a similar format with either face to face tuition and mentoring support. Some programs have class based training schedule to assist students with more comprehensive subjects and assessments.

The certificate assessments are competency based and conducted open book comprising both theoretical and practical exercises. Students will be expected to attend all classes (if workshop based) and complete all tasks and activities during the course. There are also activities to be completed outside of the workshops. These activities are aimed at allowing the learners to apply the course content in their own workplace environment.

For more detail please make an enquiry.

The benefits of learning with ABS are:

  • Enrol at any time
  • Resource Materials including Learner Guides & Assessment Workbooks
  • Recognition of Prior Learning (RPL) as outlined below with assessor assistance.
  • Interest free payment plans
  • High graduation/completion rate
  • Dedicated training support with qualified mentor if required
  • Training and assessments aligned to workplace activities and outcomes
  • Government funded support (for some programs and subject to eligibility criteria)

Course fees, charges and payment terms are detailed on our Fees & Charges page in Student Information which can be viewed here.

RPL is available for each unit of competency based on relevant workplace experience, formal training and/or other expertise. To apply for RPL please discuss with ABS administration or your trainer/assessor. For (RPL) you will be required to submit a portfolio of evidence within 12 months of the enrollment date.

Please contact our office on (08) 9355 5400 to ask for the information booklet about this process and to confirm fee options.

Enrol today for BSB20120 Certificate II in Workplace Skills*

Contact us today