BSB40315 – Certificate IV in Customer Engagement
If you’ve got fantastic interpersonal and communication skills and ready to take your career to the next level then this is the qualification for you. With the Certificate IV in Customer Engagement you can become proficient in receiving and responding to complex customer requests, handle customer complaints, apply key performance indicators, lead a team, coach staff, and gather and interpret data.
Nationally Recognised Training
ABS is a Registered Training Organisation (ID: 51804) and meet the Standards for RTOs 2015. We participate in ongoing audits to ensure our training and qualifications offered are current and compliant to these standards.
The certificate consists of 3 core unit plus 10 elective units. Below is an example course outline, a range of other elective units are available and we can tailor the qualification to suit your requirements. All units must be successfully completed to obtain a qualification.
|BSBCUS401||Coordinate implementation of customer service strategies|
|BSBLED401||Develop teams and individuals|
|BSBWHS401||Implement and monitor WHS policies, procedures and programs to meet legislative requirements|
|BSBCUE403||Schedule customer engagement activity|
|BSBCUE404||Collect, analyse and record information|
|BSBCUS402||Address customer needs|
|BSBINN301||Promote innovation in a team environment|
|BSBCUS403||Implement customer service standards|
|BSBMGT401||Show leadership in the workplace|
|BSBWOR403||Manage stress in the workplace|
|BSBMGT403||Implement continuous improvement|
|BSBCUE405||Survey stakeholders to gather and record information|
|BSBITU401||Design and develop complex text documents|
For more information regarding other elective units available for this course please contact our office.
There are no specific entry requirements for this qualification however the Certificate III in Customer Engagement (BSB30215) may be a suggested pathway
Delivery and Assessment
All courses offered by ABS are delivered in a flexible format to meet student needs usually as a traineeship (if available) or in a similar format with either face to face tuition and mentoring support. Some programs have class based training schedule to assist students with more comprehensive subjects and assessments.
The certificate assessments are competency based and conducted open book comprising both theoretical and practical exercises. Students will be expected to attend all classes (if workshop based) and complete all tasks and activities during the course. There are also activities to be completed outside of the workshops. These activities are aimed at allowing the learners to apply the course content in their own workplace environment.
For more detail please make an enquiry.
Why train with ABS?
The benefits of learning with ABS are:
- Enrol at any time
- Resource Materials including Learner Guides & Assessment Workbooks
- Recognition of Prior Learning (RPL) as outlined below with assessor assistance.
- Interest free payment plans
- High graduation/completion rate
- Dedicated training support with qualified mentor if required
- Training and assessments aligned with to workplace activities and outcomes
- Government funded support (for some programs and subject to eligibility criteria)
Fees & Charges
Course fees, charges and payment terms are detailed on our Fees & Charges page in Student Information which can be viewed here.
RPL is available for each unit of competency based on relevant workplace experience, formal training and/or other expertise. To apply for RPL please discuss with ABS administration or your trainer/assessor. For (RPL) you will be required to submit a portfolio of evidence within 12 months of the enrollment date.
Please contact our office on (08) 9355 5400 to ask for the information booklet about this process and to confirm fee options.